📦 Shipping Policy

📦 Shipping Policy

Processing Time:
All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or holidays. During peak seasons or sales, processing may take slightly longer — but we promise it’s worth the wait.

Shipping Rates & Delivery Times:
We offer standard and tracked shipping options:

Rates are calculated at checkout based on your location.

Tracking Information:
Once your order ships, you’ll receive a confirmation email with tracking details. Please allow up to 48 hours for tracking updates to appear.

Customs & Duties:
Shop Luna is not responsible for any customs fees, duties, or taxes incurred on international shipments. These charges are the responsibility of the customer.

Shipping Delays:
Delays may occur due to weather, postal issues, or customs processing. If your order is significantly delayed, please contact us at [email protected] — we’re here to help.

Lost or Stolen Packages:
Shop Luna is not liable for lost or stolen packages after delivery has been confirmed by the carrier. If this happens, please file a claim with the shipping provider and contact us with your order number — we’ll do our best to assist.